FAQS

Need more information?

Browse the responses below for answers to our most Frequently Asked Questions. If you can't find what you need, please send us a message through our contact page or give us a call us on 02 304 43 42.

How do you deliver?

For the time being, we are currently delivering ourselves within the Brussels region. Unfortunately, delivery outside of this area is not currently feasible as we don't have the infrastructure to do so and courriers can't guarantee next day delivery currently. Due to the nature of our products (perishable fresh goods) we can't afford to take the risk.

I don't live in the Brussels region. Can you deliver?

Unfortunately no, not at the moment. Once our courrier can guarantee next day delivery, we'll be able to offer nation-wide, next-day delivery to the whole of Belgium.

If you would like to place an order with us but you live outside of this area, we are are able to deliver group orders (2 or more orders) within a certain limit. Please get in touch with us to find out more information.

Do you accept other forms of payment?

All our online payments are currently run through Mollie. We accept the vast majority of online payment methods including: Bancontact, iDeal, VISA & Mastercard.

Can I order online and pick-up in-store?

Due to the current situation and as we are experiencing unusually high traffic at our store, we are not offering this service in order to remain fair to the rest of our customers. 

Where do you source your beef from?

Our speciality, which is our Irish Aberdeen Black Angus beef, is sourced from a small farm in Co. Cork, Ireland. Although not certified organic, it's as close as you're going to get and free-range - the cattle's natural diet of grass and forage make for outstanding quality and taste.

Where do you source your poultry from?

Our poultry is free-range and Label Rouge certified, meaning farmers are held to the highest animal welfare standards, as well as ensuring environmentally friendly farming practices.

Allowing these birds to mature and fatten gradually, as they should, results in a superior product with a deep and succulent flavour. 

Procured directly through the famous Rungis Market in Paris, France, we have access to some of the best quality poultry available in the world. 

Where do you source your pork from?

Our free-range pork comes from a unique cooperative based in the Ardennes. Favouring small-scale farming, the highest animal welfare and limited food miles, as well as supporting local farmers, they're able to provide us with exceptional quality pork all year round.

Where do you source your lamb from?

Our quality lamb is the result of incredible animal husbandry & practices across the British Isles. A diet of grasses, flowers, herbs, and heathers whilst roaming freely across the fields, gives the meat a uniquely rich and succulent taste.

Sourced from both Ireland & Scotland, our lamb is tender and packed with flavour. 

Is your meat dry-aged?

Our lamb is dry aged for 14 days, first by our suppliers and then in-store. Our beef is dry-aged for a minimum of 21 days before it arrives to us and we continue this process for anywhere between 7-21 days. Due to the current situation and increase in demand, we are unable to guarantee an extended period of dry-ageing.

How long will your meat keep?

As all our meat products will arrive vacuum-packed, the perfect conditioning environment, the general use-by date is 5 days from the packed-by date. All our orders are prepared the morning that they go out for delivery and each product has a label with the dates mentioned.

Is your meat frozen?

Our meat is never frozen, always chilled and that's the way it will arrive to you, just the way it should be.

Can I freeze my meat?

You certainly can, we just advise you to do so on the day that you receive your order. Use within 3 months.  

I don't like what I ordered. Can I return it?

Unfortunately, due to the nature of the goods we offer on our platform (perishable fresh goods) we are unable to accept returns. We apologise if your order doesn't meet your expectations and ask you to get in touch with us through our contact page to give your feedback and so we can find out what went wrong. In case of damaged goods, we may choose to offer you a gift voucher for the value of those goods upon receipt of proof of damage.

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